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For General Support (including Scoring Services):
Representatives are available 9:00 AM to 7:00 PM, Eastern Time
For Help with Acuity or Yearly ProgressPro:
Acuity Support Email: Acuity@CTB.com
Yearly ProgressPro Support Email:
Acuity and Yearly ProgressPro Support Staff are available 8:00 AM to 8:00 PM, Eastern Time
For Help with CTB Online/Software Products (other than Acuity or Yearly ProgressPro):
Technical Support staff are available 7:30 AM to 5:00 PM in the customer's time zone (Eastern, Central, Mountain, and Pacific Time)
For International Customer Support:
Representatives are available 11:00 AM to 8:00 PM, Eastern Time
Home Office: CTB/McGraw-Hill
20 Ryan Ranch Road
Monterey, CA 93940 USA Please leave the following field empty