 | | |
|
|
|
|
|  |
|
| |
 | Long-term customer satisfaction is a key measure of our success. |
| Listening with an open mind is essential to understanding and fulfilling customer needs. |
| Our commitment to customers is demonstrated by thorough planning, communication, implementation, and follow-through. |
| |
| Respect and integrity are the foundation of productive relationships. |
| Collaborating to create high quality products and services provides satisfaction for employees and customers. |
| We conduct our business to produce financial returns that reward investment and stimulate growth. |
| We support our neighbors by contributing to local community, educational, and environmental activities. |
| |
| Successful solutions begin with the clear definition of customer needs and project specifications. |
| Experience, innovation, collaboration, and enterprise fuel success. |
| Effective deployment of technology is key to growth in the value of our services and our productivity. |
| Looking to the future positions us for the present. |
| |
| Integrity is the cornerstone of our products and services. |
| We fulfill our commitments. |
| Well-documented policies, procedures, and standards create the framework for success. |
| Quality is every person's responsibility. |
| We promote adherence to the AERA/APA/NCME Standards for Educational and Psychological Testing and the NCME Code of Professional Responsibilities in Educational Measurement. |
| We follow the professional practices embodied in The McGraw-Hill Companies Code of Business Ethics. |
| |
| Superior communication is proactive, open, considerate, honest, accurate, and clear. |
| A superior communicator listens, acknowledges, explores, and then responds. |
| Superior communication enables us to bring forward our diverse talents for the direct benefit of our customers. |
| |
| People are the most important resource in every process. |
| Encouraging and respecting diverse points of view strengthen and balance our work. |
| Responsibility, trust, support, and recognition empower us professionally. |
| Continual professional and personal development enhances our performance. |
|
|
|
